Refund Policy

Last updated: 24 February 2026

We aim to provide excellent food and service. If something goes wrong, contact us as soon as possible and we will review your request fairly.

When refunds may be issued

Order not delivered.
Incorrect order delivered.
Food quality issue reported promptly with order details.

When refunds may be limited

Delays caused by circumstances outside our control.
Minor differences in appearance that do not affect quality.
Change-of-mind after food preparation has started.

How to request

Contact us with your order number and issue details at 0116 373 5498 or 07440 067224. Approved refunds are returned to the original payment method.